What is Join Banana?
Join Banana is an electronics e-commerce based in Barcelona, Spain that focuses on offering the lowest possible prices. Since our founding in November 2022, we are delivering orders to customers in 28 countries, and our growth continues at double digits every month. By 2023, we expect to ship around 14,000 orders.
In order to achieve our mission of offering very competitive prices and an incredible shopping experience, our strategy is based on giving our customers the opportunity to purchase new and authentic products at the price they deem appropriate. For this, we have our network of local distributors and retailers and advanced technologies such as artificial intelligence, data analysis and predictive models -among others-.
We get it, it seems too good to be true... But, this is one of those rare occasions when you land on a really good web portal.
Is it safe to shop at Join Banana?
YEAH! Super safe, shopping in our online store is 100% secure.
It is 100% protected and managed by Shopify Payments, one of the largest online payment platforms in the world. Your bank details are protected and encrypted by the most advanced technology. Therefore, it is much safer to send your data to the Secure Server of the banks than to pay at a gas station, restaurant, etc. Your bank details will be sent to our server in encrypted form through the SSL (Secure Socket Layer) protocol and will be transmitted in a totally secure environment to our bank. We do not record this data at any time. We do not store any credit card details.
How does Join Banana work?
After deciding the price you want to pay for a product, thanks to our network of local distributors and retailers and advanced technologies such as artificial intelligence, data analysis and predictive models -among others-, Join Banana is able to offer you the best price.
Why is Join Banana so cheap?
At Join Banana we use a wide network of distributors and retailers in Spain to offer our customers the cheapest online shopping experience possible and with all the guarantees. In turn, we give these retailers and distributors visibility to an alternative sales channel, which allows them to expand their reach and reach a broader audience.
How can I benefit from the guaranteed minimum price on all my purchases?
Our minimum price guarantee is your certainty that whenever you buy any product in our stores you get the best deals. Have you seen a cheaper product in another online store, and do you want to get the same price by buying with us? If so, before making the purchase you just have to tell us the product's website by mail at firstname.lastname@example.org.
We promise to match the price of the product if it meets all the conditions mentioned below:
The prices of online auction pages such as eBay, Yahoo Auction, etc. they are not accepted. Sellers on auction sites have no way of guaranteeing the authenticity of the merchandise.
The characteristics of the product must be the same as the item we offer, including the following: Brand, Model, Reference and Version, Options, Size, Color, Availability, etc.; And in the conditions of sale that may affect the final price such as transportation costs, promotional offers, etc.
What is the Join Banana Buyer Promise?
At Join Banana, we want to offer an easy, fast and safe experience when buying new and authentic products, at the best price. The Join Banana Buyer Promise provides every guarantee in our power to achieve a 10-star shopping experience.
How do I place an order?
If you want to place an order, proceed as follows:
1. Choose the product you want.
2. Decide the price you want to pay.
3. Confirm your shipping address and payment method.
4. We only capture the payment when confirming the purchase and the delivery date. We will notify our suppliers of your purchase and we will give you an answer within a maximum period of 2 hours. If we confirm the purchase, we will send you the product. Normally, delivery time in 24 hours. Maximum term in 5 days.
5. You will not have any cost if we cannot fulfill your wish. In that case, we will offer you a new suggested price. If you are not interested, you can cancel the purchase at any time through your Join Banana profile.
What payment methods are there?
We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay, and PayPal.
Orders from our online store are processed through Shopify Payments. Shopify Payments is one of the most widely used payment solutions, accepting Apple Pay, Google Pay, all major credit cards, and more than 24 currencies. Shopify Payments protects your payment information and is PCI compliant, which means it's extremely secure.
To which countries do you send items?
To the entire European Union! If your country is not in the European Union and does not appear in the list of countries at the top-left of your screen, please contact us and we will confirm if your order can be shipped to your shipping country.
What is the deadline?
The usual delivery time is 24h/72h during the week and a maximum of 5 days during the week.
Placing the order
Do I have information to decide the price?
Sure, there are millions of websites where you can compare prices. The grace of Join Banana is that it is the first and only website in the world where you choose the price of any product. Here you rule.
In any case, if you have doubts about what price to pay for the product you want, you can check the price information on the product page:
- The price in Red = price in other stores
- The price in Black = our suggested price
What is Our Suggested Price?
The price that appears on the web as Our Suggested Price is our price recommendation for the product at this time.
How can I know if an item is in stock?
All the articles that we offer are in stock in the logistics centers of our suppliers.
When selecting and purchasing an item, we will notify our suppliers of your purchase and we will give you a response within a maximum period of 2 hours. If we confirm the purchase, we will send you the product. Remember that despite the fact that we ask you for the payment method information, we do not capture the payment and withdraw the money from your bank until we confirm the shipment of the product and the delivery date. Normally, delivery time in 24 hours. Maximum term in 5 days.
Why do I see different prices on the product page and in the shopping cart?
If the price you want to pay is in the shopping cart, all is well. If not, make sure you have indicated the desired price on the product page.
Does a price of €1.00 appear on the basket page?
It may be because you have not indicated the price you are willing to pay on the product page.
How can I modify the price of a product?
1. Go to the product page.
2. Click on the price field that says "1.00" (located just above the add to cart button) and remove the "1.00" value.
3. Type the new unit price you want to set.
How do I adjust the quantity of a product in my order?
Simply change the quantity in the "QUANTITY" box or use the "+" or "-" buttons in the quantity column to change the quantity of any product in your order. The total price of your order will update automatically.
How much can I expect to pay for the order?
From the moment you place the order and indicate the payment method information, within a maximum period of 2 hours we will inform you if we have received a response. If we confirm the purchase, we will capture the payment and send you the product.
If we cannot fulfill your wish, we will offer you a new suggested price. If you are not interested, you can cancel the purchase at any time through your Join Banana profile. You will not have any cost.
How can I know if my order has been placed correctly?
After completing the purchase process, you will receive a confirmation on your screen with all the details of your purchase. In addition, we will send you an order confirmation by email as proof that we have received your order. If you wish to review the details of your order at any time, you can access them from the "MY ACCOUNT" section.
Shipping and Deliveries
Will I receive information about my order after it ships?
YEAH! Once your order has been shipped, you will receive an email with tracking information and a link to know the location of your package at all times. You can also find detailed information and the link to track shipments in the 'Orders' section of 'My Account'."
How will my package be shipped? Through which transport company?
When placing an order, we will manage it with the fastest and most secure courier service. The current transport companies for orders are GLS, Nacex, TIPSA, MRW, SEUR, DHL, Correos Express, Correos and UPS.
If you want to know which carrier we work with to ship your order, you can write to us at email@example.com. You can also find more information about your order in MY ACCOUNT.
How can I check my invoices?
Every time we generate an invoice we will send it to you automatically by email. In addition, you can access all your invoice history from your client area, on the Join Banana website.
Can I change the details of my Invoice or include the CIF of my company?
Unfortunately, an invoice cannot be changed once it has been issued. When placing your order, be sure to indicate the correct information that you wish to have on your invoice. In case you want to include your company details on the invoice, when placing your order, please indicate your company name and VAT number. In this way, your company information will appear on the invoice.
Can I modify my order?
If at the time of placing the order you made a mistake by putting incorrect information, send us an email to firstname.lastname@example.org with the changes you want to make and we will get to work.
Attention! We need you to tell us the buyer's order number, email and full name.
Can I cancel my order?
If your order has not been confirmed, you can cancel the purchase at any time through your customer area, on the Join Banana website. We will then cancel the shipment and not capture payment for the product.
If your order has been confirmed and we have already collected the product but it has not left the warehouses yet, you can cancel the purchase through your customer area. We will then cancel the shipment and refund the amount.
However, if your order has been prepared, you will have to receive it and proceed with the return through your customer area.
Standard home delivery
The usual delivery time is 24/72h on weekdays, maximum 5 days on weekdays.
Shipping will always be free.
In specific cases, delays may occur due to holidays or external causes. If you have any questions or problems with your order, please contact our customer service at email@example.com with your name and order number.
The current transport companies for orders are GLS, Nacex, TIPSA, MRW, SEUR, DHL, Correos Express, Correos and UPS.
I did not receive my order, what happened?
If you need help, feel free to contact firstname.lastname@example.org.
Our logistics operator will contact you if there is a failed delivery, to make sure you receive it as soon as possible. If you prefer, you can contact the transport services that are processing your order by calling or through their website to arrange a new delivery.
There are two main reasons why you may not have received your order:
- Incorrect address: We recommend checking if the address provided is correct.
- Failed deliveries: TIPSA, GLS and UPS will try up to 3 times to deliver the package.
Why haven't I received the confirmation email?
Check your junk mail or spam folder, your confirmation email may be there.
If you can't find it, you can write to us at email@example.com and we'll locate it. If necessary, we would change the purchase email and resend it.
If you want to make sure you receive future emails from us, please add us to your wish list and make sure the email you used for your purchase is the correct one.
What happens if I am not at home when my package is to be delivered?
If you are not at home when the package has arrived, the delivery person will deliver the package to the person you have authorized for delivery or leave it in a safe place. If in the end the delivery man cannot make the delivery, he will leave you a warning letter so that you can contact the courier office and agree directly with them on another schedule. The delivery person will make 2 delivery attempts. If no one can receive the package at the address provided, the package will be returned to our facilities and once we receive it, the respective payment will be made.
If, on the contrary, you have not received any note, please contact us at firstname.lastname@example.org
What can I do if the tracking says my package is delivered, but I don't have my package?
If the delivery has been completed by the driver, then the tracking status of the package or a delivery notice should indicate where the driver left the package. Shipments that do not require a signature may be left in a secure location at the discretion of the driver. This includes the front porch, side door, back porch, or garage area.
If the tracking status indicates that the delivery person completed the delivery and obtained a signature, it's possible that a neighbor or another resident in your location may have signed for the package. If the driver delivered your shipment to an alternate location, you should have received a delivery notice indicating where the delivery was dropped off (for example, a neighbor's house, a pickup point, or the post office).
Check with the other people who live around you as a neighbor, to see if someone else has picked up the package. You can also look for the package around the entrances to your residence, particularly on back porches, bushes, garages, barbecue grills, or other places that may protect your package from theft or weather. Please note that delivery drivers may use plastic bags to protect your package from the weather.
If you still have not been able to locate the package, contact the carrier directly. The carriers have their internal systems that can check the delivery status.
Finally, if the carrier confirms that the package was delivered and you suspect that the package may have been stolen from your building, from the mailbox or from the door of your house, you have to report the theft to the police. Send us a copy of the police report so we can start the claim process with the carrier.
To submit your claim, please contact us at email@example.com
Returns and refunds
What is our return policy?
You can return or exchange your order for free by mail. Since you receive the order, you have 14 days to register your return request through My account in My Orders. Items must be in the same condition that they were received. You will receive the return label by email in less than 12 hours, and within a maximum period of 72 hours from the return of the product the refund in the original payment method or through an IBAN number.
You can also make size changes by mail at no additional cost. Since you receive the order, you have 14 days to register your change request through My account in My Orders. Items must be in the same condition that they were received. You will receive the return label by email in less than 12 hours to take the order to a delivery point or wait for collection. Another order number will be generated and sent within our usual delivery times.
How can I change my order/get a refund?
You can make your return or exchange request through this through My account in My Orders, in your Customer area on the Join Banana website. Items must be in the same condition that they were received.
If you do not get it or it is not possible, you can write to us at firstname.lastname@example.org and we will be happy to help you. If necessary, we will manage the return.
How can I know that you have received my return?
The time elapsed from the shipment of your package until it reaches our warehouse depends on the courier service you select for your return. Of course, we will inform you directly by email, once your refund has been processed.
What should I do if I have received the wrong item?
We do everything possible to ensure that you receive the items you have ordered. However, if you receive an item that is not the one you ordered, please contact us at email@example.com
What if the item I receive is damaged or defective?
We work very hard so that our products arrive in perfect condition and without defects. But even for us it's hard to keep everything under control.
However, if you have a concern with a faulty or damaged item, please contact us at firstname.lastname@example.org.
Our goal is for you to be 100% satisfied with your purchase.
I have lost the box/packaging of the product and I want to return an item. What I can do?
Please return the products in their original packaging/box. All returns must be sent with all the documentation and accessories included such as labels, instruction book, CD, etc. Please do not stick tape or stickers on the original box of the products.
In the case of shoes, for example, they must be sent in the brand's original box, and include all the labels, accessories and documents inside. This original box must be protected with an outer packaging or box to avoid damage during transport.
If for some reason you do not have the original box and you want to return the item, please contact us before sending the package.
All items we sell are guaranteed against manufacturing defects. Please contact us at email@example.com if you believe your purchase is faulty when attaching images. Defective products may be subject to inspection prior to a refund or exchange. This may involve returning the product to our Returns Center for inspection.
Any incidence or doubt about our policy of changes and returns can contact us at firstname.lastname@example.org.
Our goal is for you to be 100% satisfied with your purchase.